Terms & Conditions

1. Terms & Conditions

Welcome to DoughJo Bakery & Patisserie (“DoughJo,” “we,” “our,” or “us”). By accessing our website, placing an order, or using our online services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1.1 Products and Availability

• DoughJo offers bakery products, cakes, customized cakes, patisserie, desserts, biscuits, savouries, and other food items.
• All products are subject to availability. Some products may be temporarily unavailable or require advance booking.
• Product photographs are for illustration purposes. Actual products may vary slightly in appearance, decoration, colour, and presentation.
• Customized cakes and made-to-order products are prepared according to the details agreed upon at the time of ordering. Exact duplication of a reference image cannot be guaranteed.
• DoughJo reserves the right to update its product range, descriptions, availability, and prices without prior notice. Confirmed orders will be handled according to the agreed order details.

1.2 Prices and Payments

• All prices are displayed in Pakistani Rupees (PKR), unless stated otherwise.
• Delivery charges, applicable discounts, and other additional charges will be communicated or displayed before order confirmation.
• Orders must be paid for using the payment methods made available on the website or confirmed by our team.
• Customized cake orders require a 50% advance payment, with the remaining balance payable upon pickup, unless otherwise agreed.
• Orders collected through third-party couriers, including inDrive, require full advance payment before handover.
• Promotional offers and bank discounts are subject to their respective terms, eligibility requirements, validity periods, and minimum purchase amounts.

1.3 Order Confirmation

• An order is considered confirmed once DoughJo has accepted it and any required payment or advance has been received.
• An automated order acknowledgement does not necessarily constitute final acceptance if the order requires availability or customization confirmation.
• If an item becomes unavailable after an order is placed, we will contact the customer to discuss a suitable alternative or an applicable refund.
• Customers are responsible for providing accurate contact details, delivery addresses, order specifications, and requested delivery times.

1.4 Customized Cakes and Special Orders

• Customized cakes should generally be booked at least 2–3 days in advance.
• Urgent orders may be accepted depending on availability and production capacity and may be subject to additional charges.
• Customers must provide the required details, including flavour, size, design reference, colours, wording, date, and any special instructions.
• Changes to confirmed customized cake orders must be requested at least 30 hours before the scheduled pickup or delivery time and are subject to feasibility.
• DoughJo may be unable to reproduce every detail of a reference design exactly.
• Dark or highly concentrated buttercream colours, including black, blue, green, and maroon, may stain the mouth, teeth, or hands. Customers should consider this when selecting their cake colours.

1.5 Food Safety and Allergens

• Products may contain or come into contact with allergens such as wheat, gluten, milk, eggs, nuts, peanuts, soy, or other ingredients.
• Customers with food allergies or dietary restrictions should inform us before placing an order.
• While we take reasonable precautions, we cannot guarantee that any product is completely free from allergens due to shared preparation and production environments.
• Products should be stored and consumed according to the storage instructions provided.

1.6 Customer Responsibilities

Customers must ensure that:

• The order details and contact information provided are accurate.
• Someone is available to receive the order at the agreed delivery address and time.
• Products are handled and stored appropriately after collection or delivery.
• Any issues with an order are reported promptly through our official customer support channels.

1.7 Website Content and Intellectual Property

All website content, including DoughJo branding, logos, photographs, product descriptions, graphics, and original creative material, belongs to DoughJo or its respective rights holders. Reproduction or commercial use without prior written permission is prohibited.

1.8 Limitation of Responsibility

DoughJo is not responsible for damage, deterioration, or delays caused by improper storage, mishandling after collection, inaccurate delivery details supplied by the customer, or third-party couriers arranged independently by the customer.

Nothing in these Terms & Conditions excludes any consumer rights or legal obligations that cannot lawfully be excluded under applicable Pakistani law.

1.9 Changes to These Terms

DoughJo may update these Terms & Conditions when required. The latest version will be published on our website. Changes will not automatically alter the agreed terms of an already confirmed order.

1.10 Contact Us

For questions regarding these Terms & Conditions, please contact DoughJo through the official phone number, WhatsApp, or email listed on our website.